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Top Contact Center Software for Agent Interface

5 contact center software ranked by rating, review volume and listing quality.

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Between them, the 5 contact center software on this page cover automated routing (4), workforce management (4), interactive voice response (IVR) (3) and computer telephony integration (3). 5 of them have written a profile you can read before you get in touch.

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  1. Avaya IX Contact Center logo

    Avaya IX Contact Center

    Interactive Voice Response (IVR) · Automated Routing · Workforce Management

    Avaya IX Contact Center is contact centre software from Avaya.

    Write a review
  2. NICE Workforce Management logo

    NICE Workforce Management

    Workforce Management · Reporting/Analytics · Android

    NICE Workforce Management is software for planning staffing in contact centres.

    Write a review
  3. Intermedia Contact Center logo

    Intermedia Contact Center

    Interactive Voice Response (IVR) · Computer Telephony Integration · Call Center Management

    Intermedia Contact Center is a cloud-based contact centre service from Intermedia. It lets a business run customer service for remote or office staff without buying extra hardware.

    Write a review
  4. Volie logo

    Volie

    Computer Telephony Integration · Call Center Management · Inbound Call Center

    Volie is a web-based application for running calls and customer outreach across several channels. It keeps a record of each customer so agents can see history while on a call.

    Write a review
  5. AutoMax Unified Communication logo

    AutoMax Unified Communication

    Interactive Voice Response (IVR) · Computer Telephony Integration · Automated Routing

    This system equips with the latest devices and software to deliver better outcomes

    Write a review

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