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Contact Center Software

Cloud Contact Center

Cloud contact centre software with call routing, recording and IVR for omni-channel interactions

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About Cloud Contact Center

Cloud Contact Center is a call tracking and contact centre product listed under Masergy, which is now part of Comcast Business. It handles customer interactions across several channels.

What Cloud Contact Center offers

  • Call routing: directs incoming interactions to the right place.
  • Call recording: keeps recordings of conversations.
  • IVR: automated menus for callers.
  • Omni-channel tracking: online call tracking across different channels.

Who it serves

Businesses that need communications that stay running. Masergy also provides software-defined networking and security services.

Key facts

  • Parent: Comcast Business, which took over Masergy
  • Offices: Plano in the United States and London in the UK
  • Reach: the vendor reports clients in 102 countries

Profile written by TrustList from the business's own published information, Oct 2026.

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Rankings

As of 2026-10-26. Organic ranks only; sponsored placements are never ranks.

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