DBS Mintek Pvt. Ltd

DBS Mintek Pvt. Ltd runs international call centre operations from Mumbai and Pune in India. The company handles customer service and sales work for clients in India and abroad, with staff available around the clock.

Products and services

• Inbound call centre: customer service, complaint handling, activations and help desks for travel, retail vendors, HR and IT.
• Outbound call centre: sales, retention and upsell campaigns, including services for small businesses.
• Email and chat support: email handling through management software and live chat run on client websites.
• Healthcare back office: accounts receivable, claims processing and revenue cycle management.
• Pension administration: administrative processing listed among its BPO services.

Clients

Testimonials describe long-running work for mobile telecom operators in the Mumbai and Maharashtra and Goa circles, covering customer service, retention desks and data upsell. It also cites a financial services client.

Key facts

• Based in: Mumbai and Pune, India
• Languages: English, Hindi, Marathi and other regional and foreign languages
• Hours: 24/7 operations
• Staff training: continuous in-house training for all agents