AnswerHero

AnswerHero answers business calls every day of the year, letting clients choose between live bilingual agents, an AI receptionist or a mix of the two. Clients can switch between these options at any time, and there are no contracts.

What AnswerHero offers

• Live answering — in-house agents fluent in English and Spanish handle simple and high-pressure calls using the client's scripts.
• AI receptionist — an automated option, available alone or combined with human agents.
• Lead capture and appointments — qualifying new callers and turning calls into booked appointments.
• Routing, overflow and after hours — call transfers, peak-hour overflow cover and out-of-hours answering.
• Secure messaging — messages delivered by email, text, fax or secure message, with HIPAA compliance for healthcare.
• Disaster recovery and help desk — backup answering and after-hours technical help desk cover.

Who it works with

• Legal firms, accountants and insurance businesses
• Healthcare practices, including medical scheduling and remote switchboard work
• HVAC and construction companies
• Real estate agents, property managers, small businesses and start-ups

Key facts

• Hours: 24/7/365
• Languages: English and Spanish
• Contracts: none required