Fusion BPO Services Canada

Fusion BPO Services Canada belongs to an outsourcing group that manages customer support and related operations for other companies. The group combines trained agents with software tools, and gives clients access to staff in many countries alongside local delivery.

Services

• Contact centre services: customer service, tech support, live chat, email and social media care.
• Automation and workforce tools: RPA, workforce management, speech-to-text and the FeetPort product.
• Billing support: utility billing and spot billing.
• Flexible delivery: home-based agents, shoring choices, multilingual teams, omnichannel coverage and quality checks.

Customers and markets

Its sectors include banking, insurance, collections, fintech, e-commerce, edtech, healthcare and life sciences, utilities, telecom, energy, retail and home improvement, and travel, hospitality and aviation.

Key facts

• Workforce: access to more than 12,000 people across the group
• Stated values: diversity, inclusiveness and equity