Front Office Staff-Reno

Front Office Staff-Reno runs a call answering service from Reno, Nevada, supplying virtual receptionists to businesses across the United States and Canada. The family-owned company meets clients in person where it can to understand what they expect, and it keeps in regular contact with them wherever they are based.

Products and services

• Virtual receptionists: staff answer calls in the client's name without rushing callers.
• Call transfers: finds and connects callers to the right team member, in or out of the office.
• Caller tracking: logs how callers heard of the client, where calls went and what messages were taken.
• Overflow handling: deals with callers by text, email or voicemail when lines are busy.
• Basic business information: gives out office hours, fax numbers, directions and similar details.

Who it serves

Its service is shaped around each client's industry, with a range of packages for different business sizes. Clients are spread across the US and Canada.

Key facts

• Based in: Reno, Nevada, USA
• Ownership: family owned
• Training: receptionists are trained for several months under supervision