Gatestone & Co.

Gatestone & Co. runs customer-facing and back-office operations for other companies, combining staff, technology and process design. It delivers through a network spanning several countries, with local managers overseeing each operation, and puts all of its services under one accountable operating model.

What Gatestone & Co. offers

• Customer operations — customer care, retention, loyalty and back-office processing handled by trained teams on connected platforms.
• Credit operations — compliant account resolution that uses analytics and structured processes while protecting the customer relationship.
• Sales programmes — B2B and B2C sales run by specialist staff with sales technology, data and coaching.
• Dedicated teams — staff who work inside a client's own tools, processes and culture.
• Digital transformation — AI, automation, contact-centre platforms, CRM and enterprise systems through its Gatestone Digital arm.

Who it works with

It supplies skilled staff across customer operations, sales, healthcare, finance and technology, for companies that want to outsource these functions or add capacity.

Key facts

• Delivery: multi-country network under local leadership
• Digital arm: Gatestone Digital