Connect Communications Services Ltd

Connect Communications Services Ltd operates a UK-based call handling centre that answers phones for other businesses. Its operators respond as if they sat in the client's own office, covering anything from a few calls to thousands each month.

What Connect Communications Services Ltd offers

• Live call answering — messages taken and urgent calls put through to the right person.
• Outsourced switchboard — full reception cover run remotely.
• Overflow support — handling calls the in-house team cannot reach, including during outages.
• Appointment handling — callers can book, move or cancel slots in the client's online diary.
• Detailed call scripts — FAQs and extra data capture for customer service work.
• Smart telephone numbers — local and national numbers that clients redirect themselves online.

Who it works with

Small and medium firms across many sectors use the service, including clinics and restaurants that take bookings by phone.

Key facts

• Based in: UK
• Set-up: accounts can be opened online
• Alerts: WhatsApp notifications for messages