Connect Communications Services Ltd

Our team of friendly, professional receptionists can answer your calls just as if they were in your office

Whatever your business, large or small, Connect has the complete telephone answering service

Make the right impression every time with our range of inbound call handling services

Full contact centre capability for all your inbound calls or on-demand to support your existing team

calls answered by Connect in January 2023

Clear and transparent pricing

As well as our first-class customer service, what sets us apart is our clear and transparent pricing with tariffs for our classic telephone answering service starting from just £14 99 per month

While other services charge for every call or for every second that a call lasts, our unique approach means that you don’t pay for wrong numbers, sales calls or the many other nuisance calls that plague many businesses

Inbound call handling for every size of business

We provide everything from simple telephone answering, to call overflow, to online diary management, to full virtual reception outsourcing from our UK based inbound call centre

Recent news from the Connect office

Our Smart Numbers just got smarter

7th February 2023 – Our IT team have just completed the roll-out of our new and improved Smart Number Portal making is faster, more intuitive and even more flexible to use than ever before Perfect if you want your call answering service to be even more bespoke and professional for your callers

Clients are now able to manage their smart telephone numbers online via their desktop or mobile phone, whether they need to change destination, menu options, call timings and much more

We have a huge range of local and national numbers for you to choose from starting from just £7 99 per month that allow you to decide where and when calls are directed to Use them in conjunction with our telephone answering service or as a stand alone product Find out more here…

How to divert calls to our telephone answering service

23rd November 2022 – We’ve spent the last few weeks trawling and calling as many of the big, and not so big, telecoms providers so that we could produce our most comprehensive guide to diverting calls to our call answering services

Whether you are looking to divert your mobile telephone number or landline we hope our new guide covers what you need to know with codes for BT, Virgin Media, Plusnet, Sky, Talktalk and giffgaff to name but a few

To use the guide all you have to do is to follow the link here on how to divert calls and choose whether you are:

• a mobile telephone using network service codes or,
• diverting directly from your iPhone or Android local settings We’ve also included contact numbers for your telecom provider’s customer service team and further online guidance where possible

Recent new telephone answering service clients

Sheffield Roller Disco Venue (November 2022)

Catering for all ages, from school parties to school reunions; our new client provides a unique party experience for all involved With theme nights aplenty and the venue open throughout the weekend, anyone with or without roller-skates can join in

Ordinarily the venue is only open from Thursday early evenings through to a Sunday night and closed the rest of the week However, they discovered from our free trial just how many enquiries they were missing at the start of the week when they were not open They had always thought that most callers would leave a voicemail but were so surprised by the results of the first two weeks of trial that they signed up to our telephone answering service before the 30 days were up

Our operators confirm costs, opening hours and take basic call-back details Really no different to an automated voicemail but callers feel the reassurance that comes from speaking with a real person and are happy to leave details

Residential District Heating Provider (October 2022)

Our new client is a provider of residential district heating with around 2000 properties billed monthly at present They expect to grow two or three fold by mid 2023 and urgently needed support to deal with new and existing customer enquiries