Acena

Acena runs a call centre and answering service from New York, taking inbound calls for businesses throughout North America. Its agents work in both English and Spanish, and the company is US-owned and operated.

Services

• Live answering and virtual receptionist: round-the-clock call answering, call screening and receptionist cover.
• Call overflow and disaster recovery: backup answering when a client's own lines are busy or out of action.
• Appointment scheduling and dispatch: booking appointments and sending out service calls for clients.
• Medical answering: out-of-hours call handling for healthcare practices.
• Order entry and help desk: taking orders, processing them and handling first-line support calls.
• Compliance hotline and event RSVP: confidential whistleblower lines and registration handling for events.

Who it serves

Acena lists answering packages for attorneys, healthcare providers, HVAC firms, landscapers, plumbers and small businesses generally. Clients can manage their accounts through an online portal at any hour.

Key facts

• Based in: New York, United States
• Coverage: North America
• Languages: English and Spanish
• Training: agents receive client-specific and general business skills training