Conversational

Conversational provides live virtual receptionists who answer calls on behalf of small businesses. The service can run around the clock or only at chosen times, such as busy periods or when an in-house receptionist is away.

What Conversational does

• Live call answering: trained receptionists pick up with a custom greeting in the client's name.
• Appointment booking: calls are turned into appointments that appear straight in the client's calendar.
• Message taking and FAQs: receptionists answer common questions and pass on messages and call details.
• Outbound calls: rescheduling appointments, collecting information or passing on updates for clients.
• Custom call routing: calls handled and forwarded exactly as the client specifies, with personalised hold music.
• Order taking and CRM entry: extra tasks such as scheduling, taking orders and updating CRM records.

Clients

Conversational serves small businesses in fields such as medical, legal, ecommerce, retail and real estate. Receptionists are grouped by industry, so a small team handles each client's calls and gets to know its customers.

Key facts

• Availability: 24 hours a day, every day of the year
• Region: North America
• Set-up: custom greetings that clients can change at any time