BPO Service Company

Conversational

Live virtual receptionist and call answering service for small businesses across many industries

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TrustList summary

Conversational provides live virtual receptionists who answer calls on behalf of small businesses. The service can run around the clock or only at chosen times, such as busy periods or when an in-house receptionist is away.

What Conversational does

Live call answering: trained receptionists pick up with a custom greeting in the client's name.
Appointment booking: calls are turned into appointments that appear straight in the client's calendar.
Message taking and FAQs: receptionists answer common questions and pass on messages and call details.
Outbound calls: rescheduling appointments, collecting information or passing on updates for clients.
Custom call routing: calls handled and forwarded exactly as the client specifies, with personalised hold music.
Order taking and CRM entry: extra tasks such as scheduling, taking orders and updating CRM records.

Clients

Conversational serves small businesses in fields such as medical, legal, ecommerce, retail and real estate. Receptionists are grouped by industry, so a small team handles each client's calls and gets to know its customers.

Key facts

Availability: 24 hours a day, every day of the year
Region: North America
Set-up: custom greetings that clients can change at any time

Summary written by TrustList from the business's own published information, Sep 2026.

Gallery

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Categories & features

Rankings

Conversational is ranked on 3 TrustList rankings: #11 on 1, #15 on 1 and #21 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Conversational has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Bpo service company · 3 rankings

#11of 27
Hospitality and leisure
It is the only one of the 27 here listing CRM and VOIP.
Of the 27 here, 21 also cover financial services and 19 also cover business services.
Behind Conectys, ahead of Data Entry India BPO.
#15of 48
Crm
It is the only one of the 48 here listing advertising & marketing and dental.
Its profile: “- Order taking and CRM entry: extra tasks such as scheduling, taking orders and updating CRM records.”
Of the 48 here, 12 also cover outsourcing and 10 also cover cloud; 2 also work in Jaipur, India and 2 also work in Berlin.
Behind Bridgetek Communications, ahead of CSC Telecom.
#21of 46
Consumer products and services
It is one of 3 here listing responsive and one of 8 here listing education.
Of the 46 here, 22 also cover information technology and 19 also cover medical.
Behind Catalyst Marketing Agency, ahead of Data Entry Inc.