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Contact Center Software

NICE Workforce Management

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About NICE Workforce Management

The solution is the leader in Gartners Magic Quadrant for Workforce Engagement Management and has been implemented in thousands of contact centers around the world. Its suite of tools powered by embedded AI makes smarter decision-making easy and intuitive. NICE WFMs capacity to quickly transform how planning, hiring, forecasting, scheduling, and intraday management are executed has made it the platform of choice among contact center leaders.

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