
Volie
Contact Center Software
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About Volie
Volie is a web-based software application that delivers an omni-channel experience to our customers. We offer SMS, phone, email, and mail automated marketing campaigns. Volie also has a robust reporting system that allows you to track anything from agent efficiency to call results. Volie also does something different: stores customer history so that it is readily accessible in the call screen. Taking inbound calls has never been so easy!
Categories & features
- Progressive Dialer
- 24/7 (Live Rep)
- Online
- Documentation
- Live Online
- In Person
- Web-Based, Cloud, SaaS
- Computer Telephony Integration
- Agent Interface
- Automated Routing
- Email Management
- Appointment Management
- Alerts / Escalation
- Reporting/Analytics
- Outbound Call Center
- Inbound Call Center
- Call Scripting
- Call Center Management
- Auto Dialer
- Call Recording
- Call Logging
- Escalation Management
- Queue Management
- Campaign Management
- Quality Management
- Performance Metrics
Reviews
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