Quiq

Quiq provides an AI platform that handles customer phone calls and chat conversations for large companies. It combines customer-facing AI agents with assistants for human staff and automated workflows that reach into a firm's existing systems.

What Quiq offers

• AI agents — voice and chat agents that answer pricing questions, take warranty claims and process returns, sending links and collecting photos by text.
• Agent assistants — AI support for human service staff during conversations.
• Agentic workflows — automations that act across a company's back-end systems.
• Build and test tools — importing existing content, guiding agent behaviour, running simulations, then scoring performance.
• Controls — guardrails, claim checks and full logs of each AI decision before it reaches a customer.

Who it works with

Quiq targets enterprise customer service teams. Quotes on its site come from staff at Brinks Home, Terminix and Panasonic, who report gains in satisfaction and agent effectiveness.

Key facts

• Based in: United States
• Compliance: SOC 2 Type II, HIPAA, GDPR and CCPA
• Channels: voice calls, chat and text