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Deskpro

Omnichannel help desk and ticketing software for customer support, IT, HR and operations teams

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  • Founded 2002
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About Deskpro

Deskpro is a UK help desk platform that gathers every support conversation into one shared inbox and adds routing, automation and reporting to it. It can run in any cloud or be self-hosted, and it serves both customer-facing and internal service teams.

Services

  • Omnichannel inbox: email, web forms, live chat and voice handled in one place.
  • IT request and problem management: structured queues, automatic assignment and SLA tracking for internal and external IT teams.
  • HR and operations case management: confidential case handling with workflows each team builds to fit its process.
  • Built-in CRM: user verification and a full view of who an agent is talking to and their history.
  • Automation and AI: macros, snippets, routing rules and AI assistance to speed up agents.
  • Multiple help desks: switching between separate workspaces within one system.

Who it works with

B2B customer support teams alongside HR, operations and IT departments.

Key facts

Profile written by TrustList from the business's own published information, Sep 2026.

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