SupportHero

Fewer support tickets and a better-informed staff are what SupportHero promises from a well-kept knowledge base. The company calls it a knowledge management system, and says it can be used either as an internal reference or as a customer-facing FAQ.

Two uses for the same tool

Inside a business, SupportHero can serve as a playbook for staff, so employees find answers without asking colleagues. Facing outward, it can be a help center that answers customers before they contact support. The company describes the result as an easy-to-manage knowledge base that embeds into a website and into existing business processes.

Aimed at reducing inbound requests

Its tagline presents the product as a way to cut inbound support requests, and it says a business enhancing its website or reducing customer inquiries should see a quick return. SupportHero says it works with software-as-a-service, retail, call center and contact center businesses, among many other kinds.

Trying it

A short video on the company's site shows how the product works, and a free trial is offered with no credit card required.