SupportHero

SupportHero is a knowledge management system, offered as software for building a knowledge base that is easy to maintain. It can serve customers as an FAQ or help staff as an internal reference, and it embeds into a company's website and processes.

The goal is to reduce the number of support requests that reach a business by letting people find answers themselves.

What SupportHero offers

• Customer knowledge base — an FAQ or help centre for customers.
• Internal playbook — a place for staff procedures and guidance.
• Website embedding — a knowledge base that sits within an existing site.

Who it works with

Software-as-a-service firms, retailers, call centres and contact centres, along with many other types of business.