TeamDynamix
ITSM Software
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About TeamDynamix
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset/configuration, change management, and project portfolio management all in one. The solution is highly flexible and configurable configured to YOUR level of ITIL adoption with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it use waterfall, agile, card wall, or task lists depending on the project type.
Categories & features
- Availability Management
- Workflow Configuration
- Call Center Management
- Configuration Management
- Network Monitoring
- Alerts / Escalation
- Automated Routing
- Email Integration
- IT Asset Management
- Macros/Templated Responses
- Multi-Channel Communication
- Service Level Agreement (SLA) Management
- Contract/License Management
- Ticket Management
- Problem Management
- Release & Deployment Management
- Installed - Mac
- Installed - Windows
- Web-Based, Cloud, SaaS
- In Person
- Live Online
- Webinars
- Documentation
- Business Hours
- Online
- 24/7 (Live Rep)
- Agile Methodologies
- Resource Management
- Collaboration Tools
- Asset Tracking
- Reporting/Analytics
- Time & Expense Tracking
- Self Service Portal
- Interaction Tracking
- Client Portal
- Customizable Templates
- Incident Management
- Customizable Branding
- Portfolio Management
- Project Management
- Budget Management
- Cost-to-Completion Tracking
- Gantt Charts
- Idea Management
- Kanban Board
- Milestone Tracking
- Traditional Methodologies
- Real-time Chat
- Change Management
- Document Storage
- Knowledge Base Management
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