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Customer Success Software

SnapCall

Visual support platform adding video calls, screen sharing and AI image analysis to customer service tools

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  • Android
  • VOIP
  • Dashboard
  • Sentiment Analysis
  • +12 more
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About SnapCall

SnapCall is a customer support platform built around visual context. It lets customers show a problem through live video, shared screens or uploaded files, instead of describing it in text.

What SnapCall offers

  • Video and audio calls in chat — support and sales agents can start a call from inside the tools they already use.
  • Screen sharing and snapshots — customers can share their screen or capture images during a call.
  • AI analysis of visuals — attachments such as PDFs and images are analysed automatically, and the results can fill CRM fields or trigger workflows.
  • Workflow automation — incoming media can be sorted, screened for fraud, and used to close tickets or escalate to a live call.
  • Call analytics — tracking of video calls to help teams review agent performance.

Who it works with

Support and sales teams. The site says it serves over 500 companies.

Key facts

  • Setup: integrations are described as quick to configure without developers.
  • Security: the site highlights enterprise-grade security.

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Android
  • VOIP
  • Dashboard
  • Sentiment Analysis
  • Reporting/Analytics
  • Analytics
  • Negative Feedback Management
  • Call Center Management
  • Call Monitoring
  • Customer Segmentation
  • Web-Based, Cloud, SaaS
  • iPhone / iPad
  • In Person
  • Documentation
  • Business Hours
  • Online

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Stability: major incidents
0 incidents measured
Privacy and data
HIPAA compliant evidence sent

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