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TurnFriendly Software

German software for managing customer complaints, feedback and service cases

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  • Founded 2001
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About TurnFriendly Software

TurnFriendly Software GmbH is a German developer of complaint-management software. Its product gives an organisation a structured way to deal with complaints and other feedback, and the firm has worked in this area for over 20 years.

Services

  • Configurable complaint mapping: models each firm's complaint process through settings, without bespoke coding.
  • Case automation: automates steps so cases move through defined service levels.
  • Unified case system: brings all customer cases into one system from first contact through to resolution.
  • Real-time reporting: surfaces recurring issues to support product improvements.
  • Smart FAQ pages: turns static help content into searchable, self-service material.
  • Business system integrations: connects with other business applications rather than running as an isolated system.

Customers and markets

The company says its software is used by tens of thousands of users across various industries with specific regulatory needs.

Key facts

  • Based in: Germany

Profile written by TrustList from the business's own published information, Sep 2026.

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