Antasis

Antasis is a business process outsourcing company headquartered in Singapore, with regional teams in Malaysia and the Philippines. It runs customer experience and back-office operations for client companies, pairing staff with automation and AI tools, and offers round-the-clock cover across time zones.

Products and services

• Customer experience outsourcing: multilingual teams handling calls, emails and live chat on a 24/7 basis, plus satisfaction surveys and analytics.
• Back office and administration: virtual assistants for scheduling, email and document handling, order processing and data entry.
• HR and payroll services: payroll processing and related administration.
• CRM and business intelligence: reporting and real-time analytics on customer operations.
• AI customer service tools: virtual customer service agents and automation for routine enquiries.
• Facility and IT services: IT maintenance and support work.

Customers and markets

Client testimonials mention an online travel brand, a PR and advertising firm running a loyalty programme hotline, a global ports and terminals business using after-hours call handling, and a communications company, several of them clients since 2006.

Key facts

• Based in: Singapore
• Offices: Singapore, Malaysia and the Philippines
• Service hours: 24/7