Connect Communications

Connect Communications provides telephone answering from its own inbound call centre in the UK. Its receptionists pick up calls in a client's name, take messages and pass callers through, so businesses of any size avoid missing enquiries.

What Connect Communications does

• Telephone answering: live message taking and call transfers, with WhatsApp alerts available.
• Virtual and outsourced reception: a full remote switchboard or cover for an existing team.
• Call overflow and business continuity: extra capacity during peaks or disruption.
• Diary management: booking, changing and cancelling appointments directly in an online diary.
• Customer service handling: more detailed messages, FAQs and data capture on higher tiers.
• Smart Numbers: local and national numbers routed through an online portal.

Who it serves

The service is aimed at small and medium businesses across many sectors, with diary handling suited to clinics and restaurants.

Key facts

• Based in: UK
• Service tiers: Classic, Pro and Diary
• Billing approach: nuisance calls, wrong numbers and sales calls are not charged