ADAM Services

ADAM Services, short for Advanced Doctors' Answering and Messaging, runs telephone answering and call centre services built for healthcare providers and their suppliers. It is part of AnswerNet, which operates call centres serving medical providers and other industries nationwide.

What ADAM Services offers

• Medical answering service: live agents answer calls around the clock, take messages and dispatch them as each practice directs, in line with HIPAA.
• Appointment scheduling: agents book and reschedule patient appointments using the service's own system or the client's.
• Patient reminders: automated or live calls reminding patients about appointments and medication.
• Virtual receptionist: live answering combined with appointment management as an extension of the front desk.
• Hospital and dental answering: call services for hospitals, urgent care centres and dental practices.

Customers and markets

The service is aimed at physicians, doctors' offices, dental practices, hospitals, urgent care, home healthcare and other medical providers.

Key facts

• Parent: AnswerNet
• Languages: English, Spanish and French
• Compliance: HIPAA compliant
• Availability: 24/7 live agents, with the client's name and number shown on caller ID