IBT

IBT is an outsourcing company that runs customer contact centres, IT support and back-office processes for other businesses. Its website targets clients in Dubai and Abu Dhabi and describes the group as active across the Middle East. It presents customer care, IT and business process outsourcing as its main lines of business.

What IBT offers

• Call centre outsourcing — inbound work such as customer care, order taking, appointment booking, claims processing and technical support, plus outbound calling for lead generation, telesales and surveys.
• IT outsourcing and support — help desk, remote support, annual maintenance contracts, network and telecom work, cyber security and IT audit and consulting.
• Finance and accounting — accounting support and related services for back-office teams.
• HR outsourcing — payroll, legal compliance and employee training handled on the client's behalf.
• Data entry and answering services — routine back-office data work and live virtual reception.

Who it works with

The company says its services suit a range of industries and businesses that want to hand off customer service, IT or administrative work.

Key facts

• Region: Middle East, with the site focused on the UAE
• Recognition: its news pages list several business and system-integrator awards
• Other: an AI-based customer experience platform is announced on the homepage