IBT

The outsourcing group IBT runs call centres, IT support and back-office work for other businesses. Its website is aimed at clients in Dubai, Abu Dhabi and the wider UAE, and its own framing puts customer care, IT and outsourced business processes at its core.

Inbound and outbound call centre outsourcing

The call centre service covers incoming contacts, including customer care, order intake, appointment bookings, claims handling and technical support. Outbound work runs the other way, with the firm making calls to generate leads, sell and run research surveys. The firm says it has the professional teams needed to handle a client's call flow, and its homepage frames customer experience management as a priority for businesses whose customer base is growing.

IT outsourcing, help desks and support contracts

The IT outsourcing service takes over technical work that a business would otherwise have to run itself. It includes IT support services, help desk operations, remote IT support and annual maintenance contracts. Relocation of IT equipment, network and telecom work, cyber security, IT audit and consulting are also part of the offer. The firm describes the aim as letting a client focus on its core business while IT is handled for it.

Finance and accounting support

The company provides finance and accounting support for back-office teams, taking routine accounting work out of the client's own operation. The service sits alongside the firm's other back-office offers, so that a business can outsource several administrative functions to one supplier rather than managing separate contracts.

HR outsourcing and employee services

The HR outsourcing service covers payroll, legal compliance and employee training, all handled on the client's behalf. It lets a company with a small or no HR team meet its obligations on pay and compliance while keeping training for its staff in place. The firm presents this as part of its wider effort to take administrative weight off its clients.

Data entry and virtual reception

Data entry and answering services cover routine back-office data work, along with a live virtual reception that answers calls for a client. These services are aimed at businesses that need steady administrative support without building their own team for it. The firm lists them alongside its contact centre and IT work.

Awards and the group's position in the region

Its news section records a run of business and system integrator honours, including system integrator of the year and for emerging system integrator of the year. The site describes the group as the number one outsourcing company in the Middle East, a claim the firm makes for itself. It also announces a customer experience platform on its homepage, which it presents as part of its future direction.