Apello

Apello is a live telephone answering service in the United States that has been taking calls for businesses since 1934. Its agents answer, screen and dispatch calls every hour of every day, and can book appointments or take on overflow and after-hours traffic.

Products and services

• Live answering: around-the-clock call answering tailored to each client and its callers.
• Dispatching and call screening: passing urgent calls to on-call staff or technicians.
• Appointment scheduling: booking appointments in its own software or in the client's system.
• Call centre outsourcing: order entry, tier 1 tech support, and overflow or after-hours cover.
• Customer portal and secure messaging: online access to messages, reports and on-call rotas, plus a HIPAA-compliant messaging app.

Customers and markets

Apello reports work in more than 40 industries, including medical practices, HVAC, plumbing and electrical trades, property management and law firms. Operators receive training at the start of each job and monthly, with weekly performance checks.

Key facts

• In service since: 1934
• Industries: more than 40
• Compliance: HIPAA
• Awards: ATSI Award of Excellence and NAEO Superior Agent Service awards