Answering 365

Answering 365 (styled Answering365) is an American live answering service operating since 1989, with headquarters in Los Angeles. Its operators answer calls around the clock in English and Spanish, so callers reach a person instead of voicemail or a phone tree.

Services

• Live answering: operators take messages, warm-transfer callers and handle inbound calls at any hour, weekends and holidays included.
• Medical answering: HIPAA-compliant handling for clinics, hospitals and dental offices, with urgent triage and appointment scheduling.
• Legal intake: confidential new-client intake for law firms, with urgent matters routed to attorneys.
• Emergency dispatch: capturing urgent calls and dispatching technicians for trades such as plumbing and HVAC.
• Custom scripting: every client gets a script written for its business.
• Help desk overflow: support for IT and tech firms during busy periods.

Who it works with

Its clients range from solo practitioners to hospitals and larger enterprises, including property managers, contractors, pest control, disaster restoration and real estate firms.

Key facts

• Based in: Los Angeles, United States
• Founded: 1989
• Languages: English and Spanish
• Recognition: several ATSI Award of Excellence wins