Customer Direct

Customer Direct is a business process outsourcing company that runs an outsourced contact centre in America. Its agents take on customer care, technical support, reservations and back-office workflows for brands, and the company captures data from each interaction to give clients insight into their customers.

Products and services

• Customer care: agents trained in each brand's voice who handle calls, chat and callbacks.
• Business process outsourcing: back-office workflows and other internal processes taken on for clients.
• Business intelligence: recording details of customer interactions and turning them into useful data.
• Business platform management: cloud-based systems with backup power, internet and location diversity to keep service running.
• Technology support: AI-powered tools used alongside experienced teams.

Who it serves

The firm serves brands that need to scale customer service or streamline internal processes, drawing on a network of work-from-home agents.

Key facts

• Based in: America
• Workforce: work-from-home agents on cloud-based systems