Customer Direct

AMERICA’S OUTSOURCED CONTACT CENTER

Business Process Outsourcing (BPO) focused on delivering genuine customer experiences that provide powerful data & business intelligence

GENUINE CUSTOMER SERVICE TM

Every interaction has an impact on the way customers perceive your brand A single customer interaction can mean the difference between a one time customer and lifelong brand advocate Our expert agents work hard to learn and understand a brand’s unique voice and offerings We deliver genuine brand experiences with the same passion and expertise as your own team

From call quality measurements and extensive sales training to our client-driven KPIs, our workflow management tools are built to deliver consistent, quality results

Our extensive network of work-from-home agents and cloud-based systems allow us to meet your growth requirements We ensure our clients have a full team for every interaction

Imagine the power of data that digs deeply into what your customers want and how they think Document any aspect of a customer interaction and watch your data grow into meaningful information

Providing the kind of customer service that turns a one time customer into a lifelong brand advocate

Scale your business with ease, or streamline your internal process with our expert systems and workforce

POWERED BY

BUSINESS PLATFORM MANAGEMENT We know accessibility and availability are of paramount importance when handling customer service interactions Rest easy knowing our systems are engineered with cloud-based redundancies, backup systems for power and internet access, and location diversity to ensure the highest performance and continuity of service

TURNING WEBSITE VISITORS INTO REVENUE OPPORTUNITIES

By capturing detailed information about every Chat user’s unique interaction, Customer Direct was able to easily identify key guest issues and interests, providing insight on how to better serve their needs

HOW IMPLEMENTING OUR CUSTOMER CALLBACK FEATURE CAN BENEFIT YOUR BRAND?

Our Focus At Customer Direct, we help your brand build customer loyalty and retention by improving every aspect of

THE COST OF OUTSOURCED CUSTOMER SERVICE

HOW TO USE CUSTOMER SERVICE TO EXPAND YOUR CUSTOMER BASE WHILE MAINTAINING STRONG BRAND LOYALTY It’s no secret that

HOW TO KEEP CUSTOMERS ENGAGED AT EVERY TOUCHPOINT: AVOIDING COMMON CUSTOMER SERVICE PITFALLS

How to Keep Customers Engaged at Every Touchpoint: Avoiding Common Customer Service Pitfalls In Harper Lee’s influential novel To