Answering Service

Answering Service, which trades online as AnsweringService.com, supplies virtual receptionists who answer business calls around the clock. Callers hear a live person using the client's greeting, and the details of each call are sent on by email, SMS or both.

What Answering Service does

• Live call answering: receptionists answer 24/7, including weekends and holidays, and handle each call as the business requires.
• AI call answering: an automated answering option with human backup on every call.
• Call transfers and messages: calls passed to staff members or departments wherever they are, or taken as messages.
• Virtual assistants: phone assistants who can handle more complex tasks such as taking payments and CRM data entry.
• Local numbers: a local phone number can be provided instead of the client's existing line.
• Message centre: settings that can be changed at any time, plus a feature that reads messages aloud by phone.

Clients

The company offers packages for small through to large businesses that want every call answered by a person.

Key facts

• Staff location: receptionists based in the United States
• Speed: answers calls in under 10 seconds on average
• Delivery: call details by email, SMS or both