Answering Adelaide

Telephone answering from Adelaide, South Australia, has been the work of Answering Adelaide since 1992. The company describes itself as the leading service of its kind in the country, set up at the start to serve clients Australia-wide, and it says calls are answered by people in Australia, whatever the hour of the day or night.

Ways calls are covered

Cover can be arranged to match how a business operates. The company lists live answering for office hours only, for the evenings and weekends, for a full day and night, for a short fixed period, and for holiday periods through its vacation service. It also runs a toll-free 1800 number service. A client who is busy with customers can have the company act as the front office, with a receptionist who answers when the line is engaged or unattended.

What the operators do on a call

Beyond taking a message, the company says its staff make appointments and bookings, give information to callers, advise on prices and menus, take orders, and help close a sale. An order taking service is a separate item on its list. The company also posts a client's brochures out each day, which stretches the role past the telephone.

Messages delivered on a schedule

Messages can be sent by email, fax, SMS, text email, pager or phone, depending on the client's instructions, and at a time the client sets, which the site likens to clockwork. A mobile message bank service is available as well, and a facsimile message delivery service is listed among the core offerings.

Personal instructions for each client

The company puts personalised service at the centre of its pitch. It says the individual requirements of each customer are recorded, and that operators follow the client's instructions and judge how urgent each call is so the client saves time and money. Attention to detail is the phrase it uses for the approach.

Who uses it

Its clients include people who work from home or spend much of the day out of the office, who use it as an extension of their business, and large corporate customers who call on it after hours, for special events or whenever extra cover is needed. The company says the service suits businesses both small and large.

Answering Adelaide is a telephone answering service in Adelaide, South Australia, that has covered clients across the country since 1992. Every call is taken within Australia, at any hour, and handled according to each client's written instructions.

Products and services

• Live phone answering: cover during business hours, after hours, around the clock or on a temporary basis.
• Vacation answering: call handling while owners or staff are away.
• Order taking and bookings: taking orders, making appointments and reservations, and giving callers information.
• Message delivery: messages sent by email, SMS, fax, pager or phone at agreed times.
• 1800 and messagebank services: toll-free number answering and mobile message bank.
• Brochure posting: mailing clients' brochures out daily.

Who it works with

The service is used by people who work from home or spend time out of the office, and by large corporate clients who need cover after hours or for special events.

Key facts

• Based in: Adelaide, South Australia
• Founded: 1992
• Coverage: all calls answered in Australia, 24 hours a day