Anser-fone

Anser-fone is a telephone answering and inbound call centre business in the intermountain west of the United States, operating since 1952. Its live agents act as a remote receptionist, so clients can deal with callers when nobody is free to pick up the phone.

What Anser-fone offers

• Telephone answering: agents take messages and pass on urgent calls by mobile, text, email, fax or pager.
• Virtual receptionist: answering general questions and routing calls to the right person.
• Appointment booking: scheduling visits directly into client calendars.
• After-hours cover: handling out-of-hours callers so owners need not staff the phones overnight.
• Inbound call centre: round-the-clock client support lines.
• Emergency elevator lines: answering calls from lift emergency phones.

Who it works with

It serves many sectors, including IT support, law firms, medical practices, mental health counselling, property managers, busy offices and independent professionals. Testimonials come from a pharmaceutical company and a medical clinic.

Key facts

• Founded: 1952
• Region: intermountain west, US
• Technology: proprietary call-handling software