IdeasUnlimited

Customer service, back-office support and virtual assistance are the work of IdeasUnlimited, a business process outsourcing firm whose staff come from every continent. Since 2010 it has served small and mid-sized businesses as well as global corporations that need support around the clock.

Inbound and outbound call center service

The call center handles inbound and outbound calls, with a multilingual service and a Spanish-language team for clients that serve Spanish-speaking customers. Its coverage is designed for businesses that receive overnight or international inquiries, and it offers omnichannel support across the channels customers use.

Back-office operations, payroll and bookkeeping

Operational support takes on back-end tasks such as human resources and payroll administration, accounts and bookkeeping. These are the routine functions that clients often hand over so that their own staff can focus on core operations.

E-commerce store support

E-commerce support covers building, managing and growing an online store. The firm offers an all-encompassing package for businesses that want to sell online but lack the staff to run every part of the store.

Virtual assistants and IT services

Virtual assistants provide delegated administrative work for clients who need tasks taken off their desks. The IT services side provides technical support and specializt staff, with the firm's technology aimed at helping clients keep their operations up to date.

E-commerce, real estate, healthcare and finance clients

The industries it lists are online retail, real estate, health care, finance and investment, and IT and telecom. Its customers are mainly smaller companies and mid-market firms, along with organizations that need overnight or international coverage, and it presents its experience as more than twelve years of support work.

Round-the-clock coverage from an offshore team

The firm's staff are spread across continents, which it says lets it serve clients from virtually anywhere and cover whatever their time zone or hours of operation. It frames 24/7 coverage as one of the benefits it offers, along with trained resources and technology.