Answer Services

Answer Services, known as Answers, is a New Zealand call centre that has handled calls for businesses for more than 60 years. Every call is taken by a specialist in New Zealand rather than a script or bot, and work runs across two sites for continuity.

What Answer Services offers

• Call answering — a live person in place of voicemail, including after hours and in disasters.
• Virtual reception — front-desk cover without the cost of in-house staff.
• Help desk and escalation — triage and urgent issue handling, including service desk callouts.
• Telemarketing — targeted outbound campaigns within New Zealand.
• Specialist services — business continuity, council support, GPS alert response, lift phone monitoring, product recalls and media response lines.

Who it works with

It supports healthcare providers, councils and government agencies, corporates, trades, professional firms such as law practices and accountants, and SMEs, in New Zealand and parts of Australia.

Key facts

• Based in: New Zealand
• Experience: over 60 years
• Continuity: dual-site operation within New Zealand