Answer Net

Answer Net is the Canadian arm of AnswerNet, a contact centre outsourcing company that combines people and technology for inbound, outbound, automated and AI-driven services. It can take over part or all of a client's front office and routine admin without the client hiring more staff.

What Answer Net offers

• Telephone answering and virtual receptionist — taking calls, gathering details and delivering messages in the client's chosen format.
• Inbound call centre — appointment setting, help desk support, customer care, order taking and payments.
• Outbound calling — telemarketing, telesales and lead generation.
• Third-party verification — confirming customer transactions independently.
• Business process outsourcing — billing, email and postal mail handling, parcel receipt and scheduling.

Who it works with

It serves businesses of all sizes and also takes overflow projects from other call centres. Calls, texts, chats and video can be handled in many languages.

Key facts

• Based in: Canada
• Network: 31 call centres
• Membership: Global BPO Alliance