Aquarius

Aquarius is an outsourced call centre in South Queensferry that answers calls and messages for other businesses, either in office hours or around the clock. It says it has more than 300 businesses on its books and builds a package around each client's needs. The company puts weight on training and keeping its own staff, and reports high retention.

What Aquarius offers

• Virtual reception: answering callers on a client's behalf.
• Out-of-hours call handling: cover for calls that arrive outside normal hours.
• Customer service and sales support: handling enquiries and order processing.
• Appointment booking and diary management: managing bookings for clients.
• Telephone lines and SMS: numbers and text messaging services.
• Media response and data capture: handling responses to campaigns and recording caller details.

Who it serves

Its clients come from many sectors, including letting and estate agents, and quoted clients include Lothian Gas, Mapix Technologies and BGM Heating and Plumbing.

Key facts

• Based in: South Queensferry
• Clients: more than 300 businesses
• Hours: 24/7 cover available