Call Handling

Enhanced Experiences Turn Potential Buyers into Loyal Customers

Provide your clients with a smoother, cleaner, more efficient user journey to elevate service level and CSAT scores – building trust and loyalty with deeper connections Maximise customer lifetime values, be active where your customers are & enable your client-facing teams to do more work, better

Innovation Meets Integrity - Professional Execution, Personal Approach

Utilise the value of the human touch and provide an improved brand experience through omni-channel engagement Ensure your clients feel they’re dealing with real people, and that you’re easy to work with – just like our partners feel about our services

You’re in Good Company

Industry-Specialised Cloud Contact Centre Solutions

We understand the specific nature of your sector, delivering software tailor-made to build deeper client relationships and maximise your communications

Provide connections that work with your people Our Virtual Contact Centre (VCC) is designed individually for: 200+ charities utilise our services to improve & enhance their valuable work We’re the preferred supplier for Helplines Partnership, and the go-to provider for charity helplines in the UK – plus, we own a specialised UK free phone number range, giving huge discounts to charities for inbound calls Our company & VCC are built to meet the specific needs of charities, and we’re the experts at specialist support & solutions; in other words, the charity sector is what we do best

The value of the customer journey in retail has never been more critical VCC, our retail-specialised and resilient, omni-channel communication platform facilitates VoIP, chat, SMS, email, IVR, social media and more, to increase ROI and enhance CX

Leading cloud-based communication software for public sector entities, delivering streamlined omni-channel systems & efficient communications NHS, local offices, regional committees, county councils and beyond: it’s what we do

As a construction company, you probably take more traditional phone calls over the course of a day than you receive enquiries from other channels Our VCC is engineered to support far-reaching, primarily phone-based networks; but that doesn’t mean we close the door on omni-channel Rather, our voice module is one element of the full VCC package, equipped to do what you need, and giving you the room to grow

With a partnership spanning over a decade, our VCC is used throughout BHF to streamline communications and improve support

“Inbound customer enquiries dropped by 40%, donations to stores have increased and the overall customer experience has improved ”

Virtual Contact Centre (VCC)

Introducing our Cloud Contact Centre service

Voice over Internet Protocol (VoIP)

• Real-Time & Historical Data

Take Your Organisation’s Communications to the Next Level

No Capex / Obsolescence

Ensure your system never goes out of date and is limitlessly scalable

Have your service set up and operation-ready in a matter of days, or even hours

Do you experience changeable capacity or seasonal volume peaks? We’re made for that

Automate conversations and respond 24/7 with smart AI functionality

We’ll be your partners right from the offset, providing you with the support you need to manage your operations in the best way possible

"*" indicates required fields Our Cloud Contact Centre Services are: User-friendly functionality built for your sector Combine peerless efficiency with unparalleled utility We don’t do ‘one size fits all’ software Our solutions are tailored to your sector and adapted to meet your needs – so you’ll never be held back by your communications software Realise your organisation’s true potential with cloud-based communications that fit like a glove