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BPO Service Company

Call Handling

UK cloud contact centre software provider serving charities, retail, public bodies and construction firms

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About Call Handling

Call Handling is a UK company that supplies cloud contact centre software, sold as its Virtual Contact Centre (VCC). The platform brings voice, chat, SMS, email, IVR and social media into one system, and the firm tailors it to the sectors it specialises in while providing hands-on support.

Products and services

  • Virtual Contact Centre: an omnichannel cloud platform for handling customer contact across many channels.
  • Fast, scalable setup: no capital outlay, deployment in days or hours, and room to grow for seasonal peaks or extra sites.
  • AI automation: automated conversations that respond around the clock.
  • Remote working: plug-and-play desk phones for staff working from home.
  • Charity helplines: a dedicated UK freephone number range for charity inbound calls.

Clients

It says more than 200 charities use its services and it is the preferred supplier for the Helplines Partnership. It also serves retailers, public sector bodies such as the NHS and county councils, and construction firms. BHF has used its VCC for over a decade.

Key facts

  • Based in: United Kingdom
  • Product: Virtual Contact Centre (VCC)
  • Channels: VoIP, chat, SMS, email, IVR and social media
  • Partnership: preferred supplier to the Helplines Partnership

Profile written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

As of 2026-10-08. Organic ranks only; sponsored placements are never ranks.

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