Extend Communications

Extend Communications runs an inbound call centre and answering service from Ontario, Canada. It says it has provided customised solutions for over sixty years, and it serves clients across North America.

Services

• Telephone answering and dispatch: calls answered and routed at any hour.
• Emergency dispatch and escalation: triage and escalation for urgent situations.
• Email and text handling: responses to written enquiries.
• Absence tracking: recording staff absences.
• Disaster and contingency planning: backup arrangements for critical communications.

Who it serves

Clients include real estate and law firms, small businesses, service companies, corporations and governments.

Key facts

• Based in: Ontario, Canada
• Hours: 24 hours, every day
• Experience: Over 60 years