Top Text Mining Software for Web-Based, Cloud, SaaS

Between them, the 12 text mining software on this page cover text analysis (10), topic clustering (10), sentiment analysis (9) and graphical data presentation (8). 12 of them have written a profile you can read before you get in touch.

1. 1

   

   DeepOpinion Studio

   Text Analysis · Topic Clustering · Sentiment Analysis

   DeepOpinion Studio is a language-analysis tool built on the company's AutoNLU framework. It finds the topics people raise in text and the sentiment attached to each one.

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   Why #1: 1 major incident in 90 days (status page) · ISO 27001 · GDPR compliant, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

2. 2

   

   Akio.CX

   Graphical Data Presentation · Alerts / Escalation · Text Analysis

   Akio.CX is a customer service platform made by the French software publisher AKIO, which has focused on customer experience since 1998.

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   Why #2: Launched 1998 · ISO 27001, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

3. 3

   

   VT Writer / VT Insights

   VT Writer and VT Insights come from VisibleThread, a software company that measures the quality of written content.

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   Why #3: No major incidents in 90 days (status page)

   Not yet on record: client reviews, vetting.

4. 4

   

   MonkeyLearn

   Graphical Data Presentation · Text Analysis · Topic Clustering

   MonkeyLearn is an artificial intelligence platform for analysing text.

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   Why #4: SOC 2 Type II, as stated on its own website, read 5 Oct 2026

   Not yet on record: client reviews, vetting.

5. Also listed, not yet ranked. We hold nothing checkable on these yet that ranks them here: no client review, vetting, award, expert review, or fact stated on their own website (and on a place ranking, where they are based). They follow in order of their TrustList Score. How TrustList ranks · Get vetted, free
6. –

   

   DiscoverText

   Graphical Data Presentation · Text Analysis · Topic Clustering

   DiscoverText is a web-based system for analysing text collaboratively.

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7. –

   

   uCrawler

   Text Analysis · Topic Clustering · Document Filtering

   uCrawler is an AI-based news collection service. It extracts article data from news websites in any language without needing code, working almost in real time, and it offers both…

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8. –

   

   Customer Support Tickets Analytics

   Graphical Data Presentation · Alerts / Escalation · Text Analysis

   Customer Support Tickets Analytics is the product description for Cx MOMENTS, a tool used by customer support managers.

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9. –

   

   Etuma

   Graphical Data Presentation · Text Analysis · Topic Clustering

   Etuma is a text analysis service for open-ended feedback. Its feedback tool, known as EFC, picks out the topics in each comment and the sentiment attached to them, using language…

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10. –

    

    Kapiche

    Graphical Data Presentation · Text Analysis · Topic Clustering

    Kapiche is a software platform that analyses what customers write and say.

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11. –

    

    Cauliflower

    Graphical Data Presentation · Text Analysis · Topic Clustering

    Cauliflower is a software platform for market research teams, built by a small team in Hamburg, Germany.

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12. –

    

    Amenity Analytics

    Text Analysis · Topic Clustering · Sentiment Analysis

    Amenity Analytics is a natural language processing service that pulls insight from financial and business text. Its website now says the company has become Symphony Analytics.

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13. –

    

    Intelligent OCR

    Graphical Data Presentation · Boolean Queries · Multi-Language

    Intelligent OCR is an invoice capture product from EchoVera Inc., built for companies that use NetSuite.

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