Kapiche

Kapiche is a software platform that analyses what customers write and say. It pulls in survey answers, reviews, support conversations and social posts, then surfaces the issues behind them. Customer experience, support and product teams use it.

Features

• Feedback analytics: works through large sets of comments from NPS, CSAT and other surveys.
• No set-up analysis: finds themes from the customer's own data without pre-built models or manual coding.
• Conversation coverage: joins feedback from support, surveys, reviews and social channels in one place.
• Issue and trend detection: highlights emerging problems and those linked to churn.
• Reporting: lets teams compare segments and share findings with executives.

Clients

The platform is built for CX leaders, customer success leaders and product teams that want more than survey scores.

Key facts

• Integrations: connects to existing customer experience and support tools
• Data sources: surveys, reviews, support tickets, social media
• Approach: AI-based analysis of customer conversations