Get deep customer insights to supercharge

happy customers The traditional approach to uncovering customer insights is outdated, expensive and inefficient Kapiche is a new way to bring together customer data from any source, for deep, contextual insights into your customers

Uncovering the best insights for the world's leading companies

What are others saying about Kapiche?

I can sit around the boardroom table and talk with confidence around the customer experience

no longer am I just talking about the score, I am talking about what matters most to the customer

We’ve found Kapiche to be an invaluable tool for processing large sets of text to extract meaningful insights In addition to the rich insights, Kapiche has been a huge time saver for us *Kapiche empowers you to quickly understand what your customers think about your company, in their own words, from your NPS, CSAT, customer survey and product review data.

Find actionable insights using proven Text Analytics technology: -Unbiased and transparent -No setup required, no built-in models. Actionable insight automatically identified using your own customer data. Get true visibility of customer opinion. -Deep insights, easy reporting -Compare customer opinion across segments

The platform really delivers in

understanding and driving insights from unstructured data It's been super helpful in spotlighting 'areas of opportunity' that the business needs to focus on

Kapiche's ability to analyze written feedback from customers, i e NPS comments, CSAT comments, survey results, is a game-changer

I love how easy Kapiche is to use Let Kapiche run its magic, and you have instant insights into what your customers are saying

Kapiche has been tremendously helpful in helping us better understand the responses to our NPS survey

See why our customers love us.

A new solution for deep, contextual customer insights

Kapiche is a feedback analytics platform built to make sense of customer feedback data, empowering you to improve decision-making and positively impact your company’s bottom line

Combine multiple data sources and analyze 1,000s of customer feedback responses in minutes

Work smarter, not harder

No setup, no manual coding, no code frames Uncover insights in minutes, not weeks

Make strategic customer decisions

See the whole picture and make the most impactful, data-driven business decisions

Identify customer issues in seconds

Quickly identify customer issues having the biggest impact on churn & revenue

See emergent trends as they happen

See emergent customer issues as they happen, not just the topics you already know about

Easily report out to the business

Share insights with product, marketing, customer support and execs or the board

Next-gen insights for customer-loving teams

Have complete confidence in your analysis and answer business questions easily, with deep, actionable insights from any customer data source In minutes, not weeks

Use the insights uncovered by your insights analysts to ensure buy-in to your CX programs across the organization and drive impactful, customer-centric change

“Kapiche offers a truly unique solution to the challenge of obtaining actionable insights from customer data Flexible reporting, granular insights and ease of use make Kapiche an ideal tool for any company striving to create meaningful experiences for their customers ” HEAD OF CUSTOMER EXCELLENCE GLOBAL @ SCHINDLER, SERGIO ROSSINI

Uncover actionable insights from any data source

You’ll never make the most impactful business decisions using only quantitative customer data

The richest insights are found at the intersection of qualitative and quantitative data from every stage of the customer journey Combine data from any source to make laser-focused business decisions for your organization

It’s time you got more from your voice of customer data

Be the data hero you always knew you were