• Products Customer Experience Analytics Employee Experience Analytics

You need to know what your customers are talking about!

Etuma text analysis service turns all your open-ended customer feedback into consistent and actionable information

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If you have one or more

of these problems…

• Knowing what to fix first *EFC is a real-time and automatic service that extracts the topics of discussion and the sentiment for each mention of a topic using Natural Language Processing and Artificial Intelligence. EFC is easy to take into use and operate, requiring no special knowledge from the customer in the areas of linguistics or statistical analysis. EFC runs in the cloud (Amazon Web Services) within the EU (in Ireland).

• Finding evidence for known problems

Having problems finding the optimum feedback text analysis solution?

Etuma has analyzed over 200 million customer or

employee comments during the past five years Relevant industry specific categorization Same for all sources No human work: uses Natural Language Processing and Artificial Intelligence

Understand several languages – results in one language

Everything you ever wanted to know about feedback text analysis and Etuma

Etuma has existing connectors to dozens of survey, customer experience management, and contact center platforms

You can also connect any spontaneous feedback channel like email or webforms

Etuma has connectors to most common social media sites

Start extracting insights today!

Categorization system for over twenty industries and human resources function

Resource- and time-consuming machine-learning project not required

Send us your data and view the analysis results immediately

What languages do you support?

Currently we support English, French, Italian, German, Spanish, Dutch, Danish, Norwegian, Swedish and Finnish

What are the benefits of using Etuma?

Find out in real-time what your customers like and dislike about your products and services This enables you to improve your products, services and communicate more effectively

What kind of customers do you have?

We have customers from a wide variety of industries They use our analytics to improve customer service, customer experience, customer analytics, product management and employee experience

What does it take to set it up?

All that’s required is to connect any customer feedback channel –Net Promoter Score, CSAT, social media, help desk, contact center, event-based surveys, email, contact form– to the EFC via standard web interfaces If you want to use the API and store the analysis results into your database, that is fine by us too

Can you analyze any type of feedback?

Yes, we can EFC is easily tuned to support any type of feedback from contact center web forms to social media Just connect the channel using real-time web interfaces (SOAP, REST) or upload to self service research data slot EFC is also available as a pure API-service