DeepOpinion Studio

DeepOpinion Studio is a language-analysis tool built on the company's AutoNLU framework. It finds the topics people raise in text and the sentiment attached to each one. Customer service and operations teams use it to sort large volumes of written feedback.

What DeepOpinion Studio offers

• Aspect-based sentiment — separates what people are discussing from how they feel about it.
• Context awareness — tells apart industries and contexts, picking out fine-grained aspects.
• Process automation — supports automating customer service work and related tasks.
• Studio interface — puts natural language processing in a form non-specialists can use.

Who it works with

The vendor mentions customer service teams and large organisations, including a public service provider that said it freed up capacity for three full-time staff and cut the time to discover and answer issues.

Key facts

• Technology: AutoNLU framework
• Focus: topic and sentiment detection in text
• Access: demo and guidance available on request