MonkeyLearn

MonkeyLearn is an artificial intelligence platform for analysing text. It uses machine learning to sort and pull information out of emails, chats, web pages, documents and social posts, which saves teams from handling that work by hand.

What MonkeyLearn offers

• Text classifiers — models that sort text by topic or sentiment.
• Text extractors — tools that pick out entities and keywords.
• Custom models — users train their own without writing code.
• Business templates — ready-made analyses for situations such as survey results or support ticket routing.
• Visualisation — charts and dashboards built from analysed data.

Who it works with

Its own site names customer feedback, NPS, reviews and support teams as typical uses. It connects to other tools through integrations, SQL and an API.

Key facts

• Integrations: includes Google Sheets
• Customers named by the vendor: Clearbit, Segment and Drift