Customer Support Tickets Analytics
Text Mining Software
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About Customer Support Tickets Analytics
Cx MOMENTS is used by Customer Support Managers to automatically find and trend customer issues in their helpdesk customer support tickets. Cx MOMENTS connects to Zendesk, Freshdesk, Salesforce and Intercom, and detects the topics and problems that regularly crop up in customer support conversations.
Our Natural Language Processing and AI help you gain valuable insights from all support tickets in your helpdesk.
Categories & features
- Graphical Data Presentation
- 24/7 (Live Rep)
- Online
- Business Hours
- Documentation
- Webinars
- Live Online
- Web-Based, Cloud, SaaS
- Topic Clustering
- Taxonomy Classification
- Tagging
- Summarization
- Language Detection
- Sentiment Analysis
- Document Filtering
- Boolean Queries
- Text Analysis
- Predictive Modeling
- Multi-Language
- Chatbot
- For Sales
- Alerts / Escalation
- Predictive Analytics
- Surveys & Feedback
- Process/Workflow Automation
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