Customer Support Tickets Analytics - Text Mining Software
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description

Cx MOMENTS is used by Customer Support Managers to automatically find and trend customer issues in their helpdesk customer support tickets. Cx MOMENTS connects to Zendesk, Freshdesk, Salesforce and Intercom, and detects the topics and problems that regularly crop up in customer support conversations.

Our Natural Language Processing and AI help you gain valuable insights from all support tickets in your helpdesk.

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Skills and Features

Chatbot

Business Hours

SummarizationTaggingTaxonomy ClassificationSentiment AnalysisTopic ClusteringProcess/Workflow AutomationWeb-Based, Cloud, SaaSSurveys & FeedbackLive OnlinePredictive AnalyticsWebinarsAlerts / EscalationDocumentationFor SalesMulti-LanguageOnlinePredictive Modeling24/7 (Live Rep)Text AnalysisBoolean QueriesDocument FilteringGraphical Data PresentationLanguage Detection