Customer Support Tickets Analytics - Text Mining Software
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Cx MOMENTS is used by Customer Support Managers to automatically find and trend customer issues in their helpdesk customer support tickets. Cx MOMENTS connects to Zendesk, Freshdesk, Salesforce and Intercom, and detects the topics and problems that regularly crop up in customer support conversations.

Our Natural Language Processing and AI help you gain valuable insights from all support tickets in your helpdesk.

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Graphical Data Presentation24/7 (Live Rep)OnlineDocumentationWebinarsLive OnlineWeb-Based, Cloud, SaaSTopic ClusteringTaxonomy ClassificationTaggingSummarizationLanguage DetectionSentiment AnalysisDocument FilteringBoolean QueriesText AnalysisPredictive ModelingMulti-LanguageFor SalesAlerts / EscalationPredictive AnalyticsSurveys & FeedbackProcess/Workflow Automation