Answer MTI

AnswerMTI is a live telephone answering service headquartered in Atlanta. Its website says it has provided remote receptionist services since 1982 and that every call is handled in-house within the United States rather than sent overseas. Its agents are bilingual.

What AnswerMTI offers

• Live answering — daytime, after-hours, weekend or full 24/7 phone cover, including overflow.
• Virtual receptionist — call screening, appointment setting and order taking.
• Inbound call centre services — customised to the size of the client.
• Bilingual service — fully bilingual agents.
• Call scripting — proprietary software allows unlimited scripts so agents can handle a wide range of requests.

Who it works with

Physicians, attorneys and contractors, plus dental, veterinary, mental health, hospice, chiropractic and optometry practices, mortgage brokers and real estate investors.

Key facts

• Based in: Atlanta
• Founded: 1982
• Contracts: month-to-month, with no long-term commitment