Caring One

Non-clinical call center work for healthcare organizations

Caring One runs healthcare contact center and information services for hospitals, MCOs, TPAs and other healthcare providers. The work is non-clinical: the firm handles the calls and case administration that surround patient care, so that a provider's own clinical staff can keep their attention on treatment. It describes its services as a low-cost way to improve patient communication and to scale a team up or down as a client's needs change.

Staffing with registered nurses and service representatives

The teams combine registered nurses with member service representatives and administrative specialists. The firm says its nurses and representatives are available around the clock, 24 hours a day and seven days a week. The company specializes in non-clinical healthcare service work and presents its custom solutions as a way to lower a client's costs while improving the service it gives patients and members.

Case and treatment management support

Beyond routine calls, the company manages cases, oversees treatment plans and retrieves patient information for its clients. The aim it describes is better patient outcomes achieved through more consistent contact and faster information flow between the provider, the patient and the payer. The firm's wider aim, as it puts it, is to help healthcare organizations complete their nonclinical patient service objectives.

Call centers in the United States, the Philippines and Puerto Rico

Calls are handled from a call center located in the United States, and the company says it also serves clients remotely from the Philippines and Puerto Rico. The global model is built to spread the work across teams in different locations so that coverage can run at all hours.

Technology and AI voice tools

Caring One says it integrates artificial intelligence and telecommunication platforms to change how healthcare contact centers work. One tool it describes is a live inbound call technology that automates eligibility determinations, and the company says claim status and pre-authorization workflows are planned next. The site also lists AI health insights and remote monitoring among its services, which indicates where the firm intends to extend its contact work.

Caring One is a healthcare contact center and information service provider. It serves hospitals, MCOs, TPAs and other healthcare providers that need help with non-clinical patient services.

Products and services

• Call center support: non-clinical call center and business process outsourcing.
• Case and treatment management: helping clients manage cases, supervise treatment plans and obtain patient information.
• Technology-powered communication: AI voice solutions for healthcare communication.
• Scalable custom teams: staffing solutions sized to each client's needs.

Who it works with

Its clients are healthcare organisations that need support with patient communication and care coordination, which the firm says it can scale up or down.

Key facts

• Staff: registered nurses, member service representatives and administrative specialists
• Availability: 24/7 service
• Call centers: the Philippines and Puerto Rico