Customer Umbrella

The first invoice is sent to you after the agents have been working their full first month! We agree on all terms, conditions sign Contract and Non-Disclosure If we start today

We get to know your business, your customers and your needs Meeting the candidates we have carefully selected for You ! We will combine efforts to introduce the agents with your project and clients We are ready to represent You You focus on scaling – we deal with the customers in less than 30 days

We cover all ways and channels of communication with your customers. View all services list →

Listen to a Call Answer Sample:

Your security is our top priority so we follow all major security standards

GDPR — full compliance with the EU General Data Protection Regulation act PCI DSS Level 1 certification — the highest level of security that ensures data safety Certification that ensures data protection and management in accordance with the law

WHERE TO FIND US

Our modern IT Office is located in Varna, Bulgaria, where the internet is among the 10 fastest in the world A smart place with smart people People who top the global charts in mathematics and rank 3rd in the world in IT specialist per capita, people who communicate with the world and one in two speaks at least one foreign language Operating in Eastern Europe, specifically in Bulgaria, can save a company between 40-50% of its outsourcing costs Bulgaria has the most competitive offerings within the EU, which makes it an extremely attractive destination for BPO

We would love to hear from you!

Outsourcing should be INVISIBLE to your customers

At Customer Umbrella, we are customer service professionals We represent YOU to your customers

We offer customer support producing consistent results with scalable capacity Our agents become your subject matter experts Our model serves 365/24/7, overflow, after-hours and seasonal programs

Contact Customer Umbrella We are ready to represent you

If speaking kindly to plants helps them grow, imagine what speaking kindly to humans can do

Tzanko Tzerkovski 7, Varna, Bulgaria