Answering Service Company

Customer Umbrella

Outsourced customer support for gaming companies across inbound, outbound, chat and email in over 60 languages

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TrustList summary

Customer Umbrella is an outsourced customer service company that specialises in support for gaming companies. It was founded in Bulgaria and now operates in more than 20 countries, providing service in more than 60 languages for more than 50 businesses.

What Customer Umbrella does

Inbound and outbound support: inbound and outbound customer contact handled across all channels.
Live chat and email: customer support on live chat and email.
Scalable teams: teams that can be increased or decreased according to the workload.
Quality assurance and success management: a quality assurance specialist and a customer success manager come with each team.
Employer of record: a global employer of record (EOR) service listed on its site.
CRM integration: integration with the major CRM systems.

Who it serves

Gaming companies and other businesses that need outsourced customer support in many languages.

Key facts

Based in: Varna, Bulgaria
Countries: more than 20
Languages: more than 60

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

Customer Umbrella is ranked on 6 TrustList rankings: #1 on 1, #9 on 1, #10 on 1, #15 on 1, #16 on 1 and #22 on 1.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. Customer Umbrella has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Answering service company · 6 rankings

#1of 8
Gaming
It is the only one of the 8 here listing progressive and one of 2 here listing gambling.
Its profile: “Customer Umbrella is an outsourced customer service company that specialises in support for gaming companies.”
Of the 8 here, 7 also cover eCommerce and 5 also cover business services.
Behind Digi-texx Vietnam.
#9of 30
Consumer products and services
It is one of 2 here listing internet and one of 3 here listing gaming.
Of the 30 here, 17 also cover financial services and 15 also cover medical; 2 also work in United States and 2 also work in Dubai.
Behind Callsite Solutions, ahead of Domshark.
#10of 35
Information technology
It is one of 6 here listing security and one of 9 here listing eCommerce.
Of the 35 here, 14 also cover telecommunications and 11 also cover manufacturing; 2 also work in York and 2 also work in California.
Behind Capital Collections, ahead of Davinci Virtual Office Solutions.
#15of 44
Management
It is one of 6 here listing consumer products & services and one of 9 here listing outsourcing.
Its profile: “- Quality assurance and success management: a quality assurance specialist and a customer success manager come with each team.”
Of the 44 here, 12 also cover real estate and 12 also cover information technology; 2 also work in Florida.
Behind Courtesy Connection, ahead of Digi Media InfoTech.
#16of 54
It
It is one of 14 here listing telecommunications and one of 15 here listing business services.
Its profile: “It was founded in Bulgaria and now operates in more than 20 countries, providing service in more than 60 languages for more than 50 businesses.”
Of the top 52 here, 11 also cover security.
Behind CCS, ahead of Daniels Communications, Inc..
#22of 58
Business services
It is one of 25 here listing information technology.
Of the top 53 here, 15 also cover education and 14 also cover consumer products & services.
Behind Consentia Inc., ahead of Daniels Communications, Inc..