Call2Customers

Call2Customers is an outsourced call centre based in India that serves businesses in the USA, UK, Australia, Dubai and India. Its work covers customer care, telemarketing and lead generation, and it now describes a hybrid set-up that combines automated calling with human agents.

What Call2Customers offers

• Inbound call handling — answering customer questions by phone and email.
• Outbound calling — sales calls to customers and distributors, plus follow-up calls to reschedule undelivered orders.
• Telemarketing — business-to-business campaigns and registration drives, including work for a media group's app.
• Tier 1 support — first-line help and billing or registration calls for a domain registry.
• Back office and helpdesk work — travel helpdesks, order booking and coordination for delivery firms.

Who it works with

Clients named in the sources include a national internet exchange, a media group, a nutrition supplement firm, a UK fostering service and a Greek telecom operator. Sectors cover telecom, finance apps, travel, healthcare interpretation and logistics.

Key facts

• Based in: India
• Markets served: USA, UK, Australia, Dubai, India and parts of Europe
• Support hours: round-the-clock helpdesk work for some clients
• CRM platform: Ozonetel, used for one India account