Answerwest Inc

Answerwest Inc is a full-service telephone answering business that runs day and night. It serves small companies, medical offices and property managers. The firm says it has built its reputation over about thirty years and shapes each service around the customer.

What Answerwest offers

• Business answering — customer service calls, order entry and overflow when a client's own staff are busy.
• Medical answering — operators trained for physicians and hospitals, with on-call appointment scheduling and emergency dispatch.
• Property management answering — virtual receptionists, dispatch and property assistance.
• Reporting tools — detailed reports, messaging and call recordings.

Who it works with

Small businesses, physicians and hospitals, property managers, homeowners' associations and realtors.

Key facts

• Experience: around 30 years, as stated
• Platform: its system runs on the Infinity Intelligent Series
• Compliance: operators are described as HIPAA compliant for medical calls