OMNITRACKER

OMNITRACKER is an IT service management software system used mainly by organisations in Europe. The vendor describes it as flexible and easy to integrate with other tools.

What OMNITRACKER offers

• ITSM Center — an ITIL-compliant application covering 15 processes of the ITIL V4 framework.
• Flexible configuration — adapts to the way each organisation runs its service desk.
• Integration — connects with other systems already in use.

Who it works with

The vendor reports more than 700 customer installations and tens of thousands of concurrent users, mostly across Europe.

Key facts

• Recognition: the ITSM Center application has been assessed by Pink Elephant, Axelos and Serview
• Standard: ITIL V4
• Scale: over 700 installations