OMNITRACKER
ITSM Software
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About OMNITRACKER
OMNITRACKER is one of the leading software systems in IT Service Management across Europe with in excess of +700 customer installations and more than 50.000 concurrent users. OMNITRACKER is famous for its flexibility and high integration potential. The ITIL-compliant OMNITRACKER ITSM Center application supports 15 processes of the ITIL V4 framework and has been awarded by leading subject matter expert organizations like Pink Elephant, Axelos / OGC and Serview
Categories & features
- Problem Management
- Call Center Management
- Configuration Management
- Network Monitoring
- Alerts / Escalation
- Automated Routing
- Email Integration
- IT Asset Management
- Macros/Templated Responses
- Service Level Agreement (SLA) Management
- Contract/License Management
- Availability Management
- Workflow Configuration
- Release & Deployment Management
- Installed - Windows
- Web-Based, Cloud, SaaS
- iPhone / iPad
- In Person
- Live Online
- Webinars
- Documentation
- Business Hours
- Online
- 24/7 (Live Rep)
- Customizable Branding
- Project Management
- Task Management
- Asset Tracking
- Mobile Access
- Reporting/Analytics
- Self Service Portal
- Lead Scoring
- Segmentation
- Email Marketing
- Interaction Tracking
- Incident Management
- Android
- Quotes/Proposals
- Territory Management
- Real-time Chat
- Change Management
- Calendar/Reminder System
- Document Storage
- Internal Chat Integration
- Lead Generation
- Knowledge Base Management
- Remote Access/Control
- Ticket Management
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