Marval MSM

Marval MSM is an IT service management product from Marval Software Ltd. It handles the daily work of an IT service desk and extends the same approach to other departments such as human resources and finance.

What Marval MSM offers

• ITSM — incident, request and service processes aligned with ITIL.
• AI and machine learning — used to predict incidents and help resolve them before they affect the business.
• Automation — links data lake technology and robotic process automation to routine workflows.
• Self-service portal — lets colleagues raise and follow requests themselves.
• App integration — shares data with other business applications.

Who it works with

The product serves IT service desks, and also HR, finance and other business teams.

Key facts

• Deployment: SaaS or on premises
• Experience: more than 30 years in ITSM
• Standard: ITIL aligned