ITSM Software

CA Service Desk Manager

Name: CA Service Desk Manager
Brand: CA Technologies

IT service management software for automation and change control, supplied by Broadcom

By CA Technologies

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TrustList summary

CA Service Desk Manager is an IT service management product now offered by Broadcom. It supports help desk work and aims to lower risk and cost through automation and managed change.

Main features

Automation: routes and handles service requests with less manual effort.
Change management: controls how changes to IT systems are approved and carried out.
Practice content: ready-made process guidance for service desk teams.

Who it serves

IT departments in organisations that run a formal service desk, particularly large enterprises served by Broadcom's infrastructure software.

Key facts

Vendor: Broadcom Inc
Vendor headquarters: San Jose, California
Category: IT service management

Summary written by TrustList from the business's own published information, Oct 2026.

Gallery

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Categories & features

CA Service Desk Manager rankings

CA Service Desk Manager is ranked on 1 TrustList ranking at #30.

Every ranking orders its listings by their reviews, how complete the profile is and the Trust Score. CA Service Desk Manager has no reviews yet and 3 of the 10 profile details we look for. Where no listing on a page has been reviewed, the order follows the profiles alone.

Incident management software · 1 ranking

#30of 171
Incident management software
It is one of 6 here listing knowledge management and one of 17 here listing IT asset management.
Of the top 70 here, 33 also cover android and 28 also cover self service portal.
Behind Ecometrica Platform, ahead of CenterStone CAFM.

As of 2026-11-15. Organic ranks only; sponsored placements are never ranks. How TrustList ranks