Inbound Call Center Philippines

Inbound Call Center Philippines is an outsourced call centre based in the Philippines. It has served small and medium-sized businesses for more than ten years, taking calls and customer enquiries on behalf of clients around the clock.

Services

• Inbound call handling: customer service and sales assistance, with round-the-clock coverage.
• After-hours support: calls answered outside a client's normal working time.
• Outbound calling: used to resolve customer concerns.
• IVR services: interactive voice response to shorten waiting time.
• KPI setting and benchmarking: helping owners define and track performance targets.

Who it works with

Small and medium-sized enterprises, including many clients based in the United States. Clients choose between a shared team and dedicated agents, and can scale up or down.

Key facts

• Based in: the Philippines
• Staffing models: shared services or dedicated employees
• Experience: more than a decade serving SMEs