CareCall

Outsourced call centre work from Midrand in Gauteng, South Africa, is what CareCall provides. The company says it offers inbound and outbound work for clients who want to extend their operating hours, raise sales and keep customers satisfied. It describes 25 years of experience in the industry.

Inbound and outbound operations

Its services cover infrastructure, management and monthly reporting, so a client can hand over a whole contact operation. The firm says it manages any type of service failure to get the best result, and that it handles live web chat, Twitter and Facebook contacts as well as telephone calls.

Telesales, client care and events

Telesales covers everything from ad inventory to e-learning courses. Client care includes logging compliments and complaints and managing incidents. The firm also runs event and RSVP management, order taking, surveys and financial services calls for its clients.

Data cleansing and social media care

CareCall calls a client's customers to confirm and update their contact records, so that the company's data stays current and relevant. Its social media customer care service handles public messages on the channels a client uses.

Practical advice for businesses

The company publishes articles for businesses on subjects such as the difference between chat and messaging, and on turning a negative review into a satisfied customer. It presents these as ways for companies to see how their contact handling can keep customers. For a client, the practical point is that the firm runs the contact team, with management and reporting included, so the client keeps its own focus.