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BPO Service Company

CareCall

South African call centre outsourcing firm handling inbound and outbound calls, telesales and customer care

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About CareCall

CareCall runs outsourced call centre services from Midrand in Gauteng, South Africa. It takes on both inbound and outbound work, covering infrastructure, management and monthly reporting so clients can extend opening hours and keep customers served.

What CareCall offers

  • Call centre outsourcing — full inbound and outbound operations run on behalf of a client.
  • Telesales — outbound selling for products ranging from advertising space to online learning.
  • Client care — customer service lines, compliments and complaints logging and incident management.
  • Social media customer care — handling live web chat, Twitter and Facebook contacts.
  • Database cleansing — calling customers to confirm and update contact records.
  • Event and order support — RSVP management, order taking, surveys and FSP services.

Who it works with

The firm works with companies that want to raise sales, improve customer satisfaction or cover longer hours without running their own call centre.

Key facts

  • Based in: Midrand, Gauteng, South Africa
  • Experience: a combined 25 years in the call centre industry
  • Channels: phone, live web chat and social media

Profile written by TrustList from the business's own published information, Sep 2026.

Categories & features

Rankings

As of 2026-10-05. Organic ranks only; sponsored placements are never ranks.

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